Privacy Policy

1. About This Policy

Claims and Payments Path Australia ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at cappaconsulting.com.au or engage our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, phone number, email address
• Enquiry details: the nature of your Centrelink, Age Pension or Aged Care matter
• Centrelink information: Customer Reference Number (CRN) and relevant account details (only when you provide them to us for the purpose of your engagement)
• Website usage data: IP address, browser type, pages visited (collected automatically via cookies and analytics tools)

3. How We Collect Your Information

We collect personal information:

• When you submit an enquiry form on our website
• When you call or email us directly
• When you engage us to provide services on your behalf
• Automatically through website analytics (see Section 7)

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide our services
• Communicate with Centrelink or Services Australia on your behalf (with your authorisation)
• Send you relevant information about your matter
• Improve our website and services
• Comply with legal obligations

We will not use your information for direct marketing without your consent.

5. Disclosure of Your Information

We do not sell, trade or rent your personal information to third parties. We may disclose your information to:

• Centrelink / Services Australia: only with your explicit written authorisation
• Service providers: who assist us in operating our website or conducting our business (e.g. email providers), subject to confidentiality obligations
• Legal authorities: where required by law

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website uses HTTPS encryption for all data transmission.

However, no method of transmission over the internet is 100% secure. If you have concerns about the security of your information, please contact us directly by phone.

7. Cookies and Analytics

Our website uses cookies and analytics tools (including Meta Pixel and Google Analytics) to understand how visitors use our site. This data is collected in aggregate and does not personally identify you unless you have submitted a form.

You can disable cookies through your browser settings. Note that some features of the website may not function correctly if cookies are disabled.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete or out of date. To make a request, contact us at:

• Email: [email protected]
• Phone: 1300 870 915

We will respond to your request within 30 days.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update shown at the top.

11. Contact Us

For any privacy-related questions, please contact us:

• Email: [email protected]
• Phone: 1300 870 915
• Hours: Monday – Friday, 9:00am – 5:00pm AEST